Privacy Policy

1. General Provisions

1.1. This Privacy Policy describes how the personal data of users of the Latexfauna Online Store and the official Latexfauna Shop Telegram bot (hereinafter collectively referred to as the “Store”) is collected, used, stored, and protected.

1.2. By placing an Order, using the website, or sending messages to the Store’s Telegram bot, the User confirms that they have read this Privacy Policy and consent to the processing of their personal data in accordance with the Law of Ukraine “On Personal Data Protection”.

2. What Data We Collect

2.1. When placing an Order, interacting with the website, or contacting us through the Telegram bot, we may collect the following personal data:

  • first and last name;

  • phone number;

  • email address;

  • delivery address;

  • Order information;

  • purchase history;

  • Telegram profile name, username, and user identifier;

  • messages, files, and other information voluntarily submitted by the User through the Telegram bot;

  • technical information about website usage, including cookies, IP address, browser type, and session information.

3. How We Use Personal Data

3.1. We use personal data solely for the following purposes:

  • processing and fulfilling Orders;

  • communicating with Buyers;

  • arranging delivery;

  • payment processing and accounting;

  • maintaining and improving the functionality of the website;

  • handling returns, exchanges, and customer support requests;

  • processing requests received through the Telegram bot;

  • identifying the User and linking their request to the relevant Order.

3.2. We do not sell or transfer personal data to third parties for external marketing purposes.

4. Sharing Personal Data with Third Parties

4.1. To ensure the operation of the Store, certain personal data may be shared with service providers involved in fulfilling Orders, processing customer requests, or supporting the Store’s operations, including:

  • delivery service providers, such as Nova Poshta;

  • payment service providers;

  • the Horoshop platform;

  • the KeyCRM CRM system;

  • the Telegram platform through which the Store’s Telegram bot operates;

  • hosting and technical support service providers.

4.2. Personal data is shared only to the extent necessary to fulfill an Order, process a User’s request, or ensure the proper operation of the Store.

4.3. Payments made by bank card are processed through secure payment service providers. The Store does not store Users’ full payment card details.

4.4. Messages and other data submitted through the Telegram bot are transmitted through the Telegram platform and may be stored in the KeyCRM CRM system for the purpose of processing requests and maintaining communication history. The processing of data directly by Telegram is also governed by the Telegram Privacy Policy.

5. Protection of Personal Data

5.1. We implement reasonable organizational and technical measures to protect personal data against:

  • loss;

  • unauthorized access;

  • modification;

  • disclosure;

  • destruction.

5.2. Access to personal data is granted only to authorized persons and solely to the extent necessary for the performance of their job responsibilities.

6. Cookies

6.1. The website may use cookies and similar technologies for:

  • ensuring proper website functionality;

  • saving user preferences;

  • processing Orders;

  • conducting basic website analytics.

6.2. Users may change their cookie preferences at any time through their browser settings.

7. Data Retention

7.1. We retain personal data only for as long as necessary to:

  • fulfill Orders;

  • maintain accounting records;

  • comply with the requirements of Ukrainian legislation;

  • resolve potential disputes or User requests;

  • process requests and maintain communication history with Users.

8. User Rights

8.1. Users have the right to:

  • obtain information about their personal data;

  • request correction or updating of their personal data;

  • request deletion of their personal data where permitted by applicable law;

  • withdraw their consent to the processing of personal data.

8.2. To exercise these rights, Users may contact us using the contact information provided below.

9. Changes to this Privacy Policy

9.1. We may update this Privacy Policy from time to time.

9.2. The current version of this Privacy Policy is always available on the Store’s website.

10. Contact Information and Company Details

The owner and controller of personal data is:

LLC “LATEXFAUNA”

Ukrainian Company Registration Number (EDRPOU): 44832680

Registered Office:
Office 414,
77 Sichovykh Striltsiv Street,
Kyiv 04053,
Ukraine

Email: shop@latexfauna.com

Website: https://shop.latexfauna.com

Last updated: August 20, 2026

For any questions regarding the processing of personal data, Users may contact us using the contact information provided above.